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Privacy Policy

 

1. OUR COMMITMENT TO YOUR PRIVACY

 

Through the Privacy Policy, you will be informed on the personal information that Drain Doctor will collect from you, how the said information will be processed, how you can restrict the use of your personal information, and the various rights you have in the event you want to get, modify or delete the personal information Drain Doctor has collected from you.

 

2. INFORMATION WE COLLECT

 

2.1 Information Collected Automatically

 

At the time that you are putting our site to use, Drain Doctor automatically collects specific information through the mobile device or web browser that you are using to access our site.

 

2.2 Cookies

 

Drain Doctor through its site uses Cookies. This can be defined as a minute section of data that is stored in the user’s mobile device or computer by the site. Drain Doctor has the liberty to use cookies to personalize the content that is viewed on its site or to customize the information provided to the user.

 

3. HOW INFORMATION IS USED

 

At the point that we employ the use of your personal information, we only do so in cases where it is a necessity for us in order for us to offer our services to you. In addition to that, we will only do the same with your consent or in order to be in compliance with the relevant laws or to fulfill other legitimate interests. Drain Doctor ensures that its site gives you the option of which mode of communication you prefer and the decision of changing the same lies with you.

 

3.1 Information we process with your consent

 

With certain acts or omissions when there is no contract between you and Drain Doctor, for instance when you go through our site or request us to offer you more information about our services or you directly give us permission to process your personal information.

 

3.2 Legally Required Releases of Information

 

Drain Doctor may be mandated by the law to reveal its users’ personal information, in the event such disclosure is (a) a necessity as per the law; (b) is a necessity in the enforcement of laws by the government or law enforcement officers; (c) is important in the investigation against any violations of laws or our legal terms; (d) is essential in offering protection from legal action or claims brought forward by third parties; and/or (e) is essential in the protection of legal rights, property as well as the personal safety of employees, Drain Doctor as well as users in general.

 

4. OBTAINING, CHANGING, OR DELETING YOUR INFORMATION

 

4.1 Access to your personal information

 

In order to get a copy of the personal information we have related to you, you are at liberty to request us to share the same via the tools on our site or the contact information provided on our site. Once we are in receipt of such a request, we will inform you about when we will provide the information and if it will be free of charge or will cost you.

 

4.2 Remove or Change your Information

 

In the event you want us to change or remove your personal information, you are free to reach out to us through the contact information on our site.

 

4.3 Verification of your Information

 

At the point that we are in receipt of a request for accessing, editing, or deleting your personal information, we will at first put in place reasonable measures to counter-check your identity before giving you access or taking any further action. This is an essential step we have put in place in order to safeguard your information.

 

5. RETENTION PERIOD FOR PERSONAL DATA

 

It is important that we will only store your personal information for as long as we need:

  • To offer the services you have requested for and/or to carry out our mandate as per the terms and conditions;
  • To keep on offering a top-notch user experience to people who visit our site as well as our return users;
  • In order to be in full compliance with the legal framework governing the provision of our services; or
  • To offer support for a claim or defense in any court or in any administrative, legal or regulatory proceeding.

 

6. LIMITATION OF LIABILITY

 

The general assumption is that the user has the personal responsibility of shouldering the risk that comes with the transmission of personal information when using our site as well as any corruption of data and any unauthorized access to such information. You agree that Drain Doctor will not be liable for any indirect, direct, consequential, special or monetary damages which entail fees and any other penalties connected with the use of our site.

 

7. CHANGES TO OUR PRIVACY POLICY

 

Drain Doctor reserves the right to alter or amend this Privacy Policy at any given time. In the event we make a decision of altering this Privacy Policy, Drain Doctor will notify you of the said changes via a notice on our site. Your continued use of the site after such notice has been put up will infer that you have accepted all changes and/or amendments.